Goals and ambitions

Organisation of susatinable development
Sustainability is the basis of our strategy and, increasingly, forms an integral part of our business. With these targets we try, in particular, to improve internal anchoring.
Our objectives target performance improvements in the following areas.

Equity

• Security
• Employee satisfaction
• Customer satisfaction
• Stakeholder dialogue
• Compliance

Ecology

• C2C concepts
• Reduction of CO2 emissions

Economy

• Financial results / EBITDAE
• Corporate Governance

Ambitions for 2010
Click here to read more about our ambitions for 2010.

Results 2009
In 2008 we established and communicated a range of objectives for the period until 2010. Below is a list of the major achievements that were met in 2009:

Equity:
- SHEQ agreement introduced
- Reduction in accidents resulting in absence
- Improved reporting and analysis of accidents by implementing TrackWise
- Central audit program SHEQ rolled out
- Employee Motivation Research results followed up
- More active role towards stakeholders
- Cradle to Cradle knowledge cafes established
- Customer Satisfaction Study carried out
- Improvement to complaints settlement
- Setting up Global Reporting Initiative reporting manual
- Training ‘Cradle to Cradle consultant’

Ecology
- Cradle to Cradle concept development
- Development Waste Barometer and Guarantees of Origin
- Investments in cleaner fleet
- Preservation of procurement conditions
- Sustainable purchase of office supplies
- Energy saving study own locations and waste energy plant

Economy
- Revenue decreased by 5 per cent to EUR 1.1 billion
- EBITDAE decreased by 5 per cent to EUR 259 million
- EBITDAE margin stable thanks to effective cost savings
- Operating cash flow remained strong (EUR 245 million)
- Debt further reduced
- Positive equity of EUR 179 million
- Operating profit excluding non-recurring costs increased by 7 per cent
- Net loss EUR 188 million because of non-recurring costs 

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